Order Guidelines for buying Vietnam Pottery from Hoang Pottery.

How To Order

Buying product from Hoang Pottery is an easy process with 6 simple steps below:

Step 1. Customers select shapes, colors and quantity to order and send the list to us. GET ORDER FORM HERE

Step 2. We will send you a proforma invoice with pictures of all selected pots, total amount and other information for you to review, change as need until customer confirm the order

Step 3. Customers make payments for the deposit to Hoang Pottery. We will send a confirmation once we got the payment.

Step 4. We produce, ship the container and then send a commercial invoice to request for the balance of the order. Usually 60-75 days for production.

Step 5. Customer make the payment to us, then we send full shipping document (bill of lading, Invoice, packing List, certificate of Origin, Certificate of Fumigation) to your office, we can make Telex release to your shipping agent, let you get the container without document. Usually it takes 21-30 days shipment from Vietnam to US, 30-35 days to Europe country.

Step 6. Customer check the order and let us know the situation of the order. If there’s any breakage, We will credit all the broken value of excess of 3% to the customer. Normally average breakage percentage when the container delivered is less than 1%.

Packing

  • All pots are nested as a set with carton bundle and strapped around each set.
  • Sets with the same shape are stacked in pallets.
  • Ply wood is placed between each layer.
  • There is a strap around the pallet and PE shrink wrap around the pallet.

The packing of the products will be done according to the required packing needed. The products will be packed to protect the products and to optimize the loadings.

The wooden pallets will be clean and fumigated to make sure all is correctly upon arrival at destination.

Hoang Pottery takes great pride in our packing. We always pack your pottery with lots of care knowing that it has to travel a long distance. We also Note the distance that it has to travel from the delivery port to your door. If you feel that you need extra packing due to long distance Or rough roads on truck from port to your door Please ask.

Barcodes

In order for us to facilitate and assist our customers, we will apply barcodes to the products where needed. We can design and follow as per requirement.

Shipping Document

Example of Full Shipping Document to Australia